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How do I cancel an order?

All sales are final. Due to the nature of our product we do not offer refunds or exchanges. All orders once placed are finalized and products are not able to be edited or changed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted.


How do I contact customer service?

You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm EST at: or via phone at (203) 297-8647.


Shipping/Processing Time

Please allow 1-2 days processing time, and 5-10 business days for your order to ship.